At Flowers Canning Town, we take pride in being your trusted local florist, delivering beautiful, hand-selected blooms to homes and businesses throughout the area. Our fresh flowers guarantee means every arrangement is designed to arrive in peak condition, ensuring a long-lasting impression.
We want you to be delighted with every flower delivery. Upon arrival, if you notice that your flowers are damaged, wilted, or do not meet your expectations of freshness, please notify us as soon as possible. To help us resolve your issue quickly, we recommend taking a photograph of the affected flowers, including the packaging they arrived in, and reaching out on the day of delivery or within 24 hours.
Our strict selection and handling procedures allow us to guarantee the freshness of our flowers for a minimum period upon delivery. Typically, your arrangement should remain fresh for at least five days, provided they are cared for as per our care instructions. If your flowers begin to deteriorate before this freshness window under normal care, please inform us promptly, so we can put things right.
Your satisfaction is extremely important to us. Depending on the nature of the issue and your preference, you may be entitled to one of the following solutions:
Any refund or replacement requests should be made within 48 hours of delivery to help us maintain high standards for all our customers in Canning Town.
If you are not satisfied with your experience or if you wish to make a complaint about any aspect of our service, we encourage you to get in touch directly. Our team will listen carefully to your feedback and aim to resolve any issues as quickly as possible. Please provide your order details, a description of your complaint, and any supporting evidence such as photos. We aim to investigate and respond to all complaints within two working days.
We are proud to be a recommended Canning Town flower shop, serving our community with the highest levels of care and reliability. Our dedication to quality products and honest, responsive customer service has earned us the trust of local households and businesses alike. Your satisfaction is the heart of our business, and our fresh flowers guarantee is our promise to you.
Thank you for choosing Flowers Canning Town for your floral needs. If you have any concerns or require assistance, our team is always ready to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
