Welcome to Flowers Canning Town. These Terms & Conditions apply to all customers placing orders for flower delivery online through our website within Canning Town and the surrounding areas. Please read this document carefully before making a purchase. By placing an order, you agree to be bound by these terms. If you do not accept any of these terms, you should not use our service.
This agreement is designed to ensure clarity and transparency in the online flower delivery process for customers based in Canning Town and neighbouring locations. We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Please review this page regularly for any changes.
2.1 Placing an Order: To place an order, browse our selection of floral arrangements and select your preferred choice. Add products to your shopping basket, proceed to checkout, provide necessary delivery details, and confirm your payment.
2.2 Minimum Requirements: Orders must be placed at least one business day in advance for guaranteed delivery slots in Canning Town. Orders received after 3pm may be scheduled for the next available delivery window.
2.3 Order Confirmation: After completing your order and payment, you will receive an electronic confirmation acknowledging receipt. This confirmation acts only as a summary and does not indicate formal acceptance of your order.
2.4 Order Acceptance: The contract between you and Flowers Canning Town is only formed when you receive a further email confirming dispatch and delivery. We reserve the right to refuse, modify, or cancel any order at our sole discretion, including but not limited to unavailability of selected flowers, delivery location limitations, or suspected fraudulent activity. If an order is cancelled, you will be notified, and any payment will be refunded.
2.5 Product Substitution: While every effort is made to replicate floral arrangements shown on our website, certain flowers or packaging might be unavailable due to seasonal or supply variations. We reserve the right to substitute flowers of equal or greater value and similar style if necessary. Substitutions will be kept to a minimum, and our florists will use their expert discretion at all times.
3.1 Delivery Area: Flowers Canning Town delivers to addresses within Canning Town and its surrounding neighbourhoods. For areas beyond our usual delivery radius, please check when placing your order to confirm availability.
3.2 Delivery Times: Deliveries are made Monday to Saturday, excluding public holidays. While we aim to deliver during your chosen time slot, actual delivery times may vary due to local traffic, weather, or other unforeseen circumstances.
3.3 Recipient Details: It is your responsibility to provide correct and complete recipient information, including address, postcode, and contact details. We are not liable for failed or delayed deliveries due to inaccurate information supplied by the customer.
3.4 If the Recipient is Unavailable: If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour, leave a delivery note, or arrange a redelivery. In case of non-delivery due to refusal, inaccurate address, or lack of response, we are not obliged to offer a refund.
3.5 Delivery Confirmation: Once your order has been delivered, you will receive an electronic notification confirming completion of the delivery.
4.1 Pricing: All prices displayed on our website are stated in Pounds Sterling (£) and include VAT at the applicable rate. Delivery charges will be added at checkout and clearly displayed before payment.
4.2 Payment Methods: We accept major credit and debit cards as well as other secure online payment methods as shown at checkout. Full payment must be made at time of ordering. No order will be processed or dispatched until payment has been successfully received.
4.3 Pricing Errors: While we take care to ensure all prices are correct, errors may occur. If a pricing error is identified after you have placed an order, we will provide the option to reconfirm your order at the correct price or cancel and refund your order.
4.4 Special Offers and Discounts: Promotional codes or discounts cannot be applied after an order is placed. Offers may be withdrawn at our discretion without notice.
5.1 Cancelling Orders: Due to the perishable nature of flowers, cancellations may only be accepted if received at least 24 hours before the scheduled delivery date. After this time, orders may be prepared or dispatched, and cannot be cancelled. To request a cancellation, contact us with your order details and reason for cancellation.
5.2 Order Amendments: Amendments to orders, such as changing the delivery address, recipient, or flower selection, may be possible if requested at least 24 hours before delivery. Though we will do our best to accommodate, amendments cannot be guaranteed once preparation is underway.
5.3 Refund Policy: We strive for customer satisfaction with every online flower delivery in Canning Town. If you are not satisfied due to flower quality or incorrect goods, notify us within 48 hours of delivery with accompanying photo evidence. We may offer a replacement, partial refund, or full refund, depending on the circumstances. Refunds will only be made to the original payment method used for the order.
5.4 Non-Delivery: If we fail to deliver your order on the chosen date due to our own error, you are entitled to a full refund or, if preferred, redelivery at no extra cost. Delays due to circumstances beyond our control (e.g., extreme weather, natural disasters) do not entitle you to compensation beyond a refund of the purchase price.
6.1 Flower Lifespan: Flowers are carefully packed to ensure freshness on arrival. Longevity depends on flower type, care given after delivery, and environmental conditions. Care instructions are provided with every delivery and available on request.
6.2 Allergies and Safety: If you, or the recipient, have known allergies to certain flowers or plant materials, it is your responsibility to inform us at the time of ordering. We cannot accept liability for allergic reactions where notice has not been given.
6.3 Vases and Gift Items: Some arrangements may be photographed with accessories such as vases or props for illustration purposes. Unless specifically stated, such items are not included in the purchase price.
7.1 Extent of Liability: Flowers Canning Town provides services with reasonable skill and care. However, our liability to you is limited as follows:
7.2 Events Outside Our Control: We shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, such as fire, flood, pandemic, strike, government restrictions, act of God, or breakdown of delivery vehicles.
7.3 Personal Information: We handle all customer and recipient data as per our privacy policy and UK data protection legislation. Please refer to our privacy policy for information on how your data is collected and processed.
8.1 Eligibility: You must be at least 18 years old to place an order via our website with a valid payment method. By using Flowers Canning Town for online flower delivery, you confirm you meet these requirements.
8.2 Website Content: All website content, including images, descriptions, artwork, and trademarks, is the property of Flowers Canning Town or its licensors. Reproduction or misuse is strictly prohibited.
8.3 Accuracy: We strive to keep all product descriptions and images accurate and up to date. However, slight variations may occur in colour or design due to natural differences in flowers or variations in screen display.
9.1 Applicable Law: These Terms & Conditions and any disputes arising in connection with them are governed by and construed according to English law.
9.2 Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10.1 Entire Agreement: These Terms & Conditions constitute the entire agreement between you and Flowers Canning Town regarding online flower delivery in Canning Town and supersede any prior representations.
10.2 Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable, this will not affect the enforceability of any other provision.
10.3 Third-Party Rights: No person other than you or us shall have any rights under or in connection with these Terms & Conditions.
10.4 Assignment: Flowers Canning Town may transfer, assign, or subcontract its rights and obligations under these Terms & Conditions to a third party at any time. You may not assign your rights without our written consent.
Note: These Terms & Conditions apply to all customers placing orders for flower delivery in Canning Town and surrounding areas via our website. Please retain a copy for your records.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canning Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canning Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
